Reprinted from WiredPRNews.
Scottsdale, AZ (WiredPRNews) March 30, 2012
Three things made joining NETtime Solutions as sales executive an easy choice for Eve Travelstead: a customer focused approach to business, a strong reputation in the industry and company personnel she trusted with whom she had worked in the past.
A 20-plus year sales veteran, Ms. Travelstead saw the power of automated time tracking after spending years filling out paper timesheets. “It’s exciting to work in the time and attendance industry. NETtime provides organizations with a straight-forward, functional, easy to use and cost-effective solution to electronically collect time that also provides self service options to employees and their supervisors,” an energized Ms.Travelstead said. “Why isn’t everybody doing it?”
Prior to joining the company, Ms. Travelstead established a reputation for developing professional, long-term relationships with her prospects and clients by exceeding their expectations for responsiveness and on-going service.
Ms. Travelstead stated her research showed that NETtime Solutions has a great reputation for good products and an excellent management team. “When both the market and people I trust told me this was a great company, I knew I had to be a part of the excitement.”
David Anderson, vice president of sales, stated that he is delighted that Ms. Travelstead has joined the organization. “Having worked with Eve in the past, I know she embodies our core value of delivering ‘knock your socks off’ service.”
“I’m excited that Eve has joined our sales team,” said Mr. Sadegh, founder and CEO of NETtime Solutions. “Her focus on delivering a superior customer experience is a perfect fit for our organization.”
About NETtime Solutions
NETtime Solutions is the nimble and responsive pioneer of available anywhere, anytime SaaS time and attendance. NETtime helps companies make informed workforce decisions with real-time time and labor management data while helping them protect their employees and maintain compliance with local, state and federal labor laws.
Reprinted from WiredPRNews.
Reprinted from WiredPRNews.
Scottsdale, AZ (WiredPRNews) March 23, 2012
Today NETtime Solutions, the originator of SaaS time and attendance solutions, released the findings from a national survey that uncovered the sources of labor law education most used among employees. Findings revealed that employees rely heavily on their employers’ labor policies and practices as their sole source of knowledge on the topic resulting in a high level of responsibility on employers to keep their labor policies current.
The survey, which asked, “What source(s) do you use to learn about current and new labor laws?” allowed participants to choose from six answers – Employer Policy, Break-room Posters, Union Membership, Family and Friends, Self Education, and Other (an open ended response). Forty individuals working in a wide variety of professions selected one or more of the previous answers. The results of the survey showed the use of education sources as follows:
• 44% Employer Policy
• 38% Self Education
• 38% Family & Friends
• 23% Break-room Posters
• 5% Union Membership
• 13% Other
Of those who answered Self Education or Other, the main sources used to research labor laws were the Internet and news outlets, such as talk radio, TV and print newspapers. A culture of on-demand information and the always connected individual may have contributed to the high percentage of participants who chose to educate themselves rather than wait for labor law information to be passed down through union membership or by employers.
Even with the ability to self educate on labor law, 44% of survey participants still use their employer’s policies as a source of labor education and more than half of these use it as their sole source of labor law information. With that level of trust given by their employees, employers must diligently work to stay on top of current labor laws and provide policies that reflect the most current and accurate compliance guidelines.
Through a series of labor education and compliance surveys, NETtime Solutions is working to help employers and employees better understand each other. By better understanding how both sides view important human resource issues, employers and employees can strive to be more productive in the workplace. For more information on the Labor Law Education Source survey or to view past surveys and results, please visit http://www.Facebook.com/NETtime.
Reprinted from WiredPRNews.
Reprinted from ClickDimensions.
March 16, 2012
Our team is very pleased to announce the unveiling of our new Training Center. We’ve been hard at work to consolidate all of our great training and support resources in one place.
You can now access this site directly at http://help.clickdimensions.com or from the Training link on our main website.
The new training site is your one-stop shop to find:
Search across all of ClickDimensions web resources
How to get started with ClickDimensions
Answers to common questions and how-to guides
Support articles and requests
User Guide download
Tweets and facebook followers
The latest blog articles
Solution update announcements
Live training registration
Reprinted from ClickDimensions.
Reprinted from TMCnet.
March 10, 2012
Cloud computing providers are all the rage these days and cloud communications is no exception. Witness the growth of 8×8 as well as the M&A interest in the space evidenced by the recent acquisition of M5 Networks by ShoreTel and the acquisition of Aptela by Vocalocity.
I recently had a chance to speak with Wain Kellum the CEO Vocalocity to get a sense of how his company is differentiating itself from other hosted/cloud providers in the space. First off the combined company has over 15,000 customers and over 100,000 network endpoints.
The main takeaway from the conversation to me is that voice is increasingly becoming a service integration and enhancement game. In other words cloud-based dial tone is necessary but only a very small piece of what customers will come to expect from cloud communications companies.
In fact Kellum told me the company adds new innovations each quarter for the same price. While we expect continuous upgrades from computer companies like Microsoft, Apple and Google’s Android – this focus on increased innovation has become a bigger deal in telecom as the cloud has become more important.
Salesforce often will tell you that a reason to purchase service from them is to avoid the disruption and compatibility issues inherent in typical premise-based upgrades. From an IT department’s perspective, what could be better than coming in on a Monday morning and learning that your software-as- a-service solution has been upgraded automatically. Premise-based upgrades typically required IT teams to come in on weekends and often these upgrades needed to be rolled back because they in-turn cause other compatibility issues.
And this of course explains why often, many organizations run old software – a few versions behind the current one because they don’t want to be on the bleeding edge of the product upgrade cycle.
So what sorts of innovations can a cloud-based communications provider provide? One which Vocalocity employs is checking the IP address of phone calls every five seconds and in the case of an outage, transferring the call to a backup number like a cell phone.
In addition the company has integration into standard CRM and accounting systems as well as integration in the insurance space through a recently announced integration with eAgent an online insurance and document management company. Accounting integration with solutions such as NetSuite, Quickbooks and Sage allows customers to see the payment history of companies when they are on the phone. This could be quite useful as not only an aid to the collections process but to ensure sales isn’t spending excess time selling to customers who aren’t paying their current bills.
The company also has big data analytics capabilities allowing companies to determine which workers are less productive and which customers are consuming the most agent time.
Wain also went into a story about an ice storm which hit Atlanta, where the company has its headquarters and he said the company ran seamlessly – employees could take and receive calls from home and he was able to manage everything from his iPhone. He said, none of his customers knew the city was shut down.
One of the interesting areas of growth he sees is enabling hybrid systems where the hosted solution sits in the background and connects multiple branches or offices. Using ATA adapters he explains that legacy phones become a “poor man’s SIP phone.” The hosted solution he explains can also be used as the redundant service.
The company’s backend systems consist of using multiple cloud vendors and federation at the call level. Customer calls are lumped into small clusters and can be transitioned to another area of the country as a result of a catastrophic problem in one location.
The company plans to continue to acquire and thinks there is an opportunity to buy a number of hosted providers who aren’t innovating and then rolling the customers over into their platform. They have no plans to go public at the moment and don’t need to raise money but may consider getting financing if they find a very large acquisition target.
Recently I opined about future acquisitions that will take place in the cloud market in response to the ShoreTel M5 merger and focused on the CPE companies like Cisco and Avaya. It should be clear to all of us that the cloud players too are looking to grow through M&A and companies like Vocalocity, 8×8 and others are obviously not standing still.
Reprinted from TMCnet.
Reprinted from PRNewswire.
REDMOND, Wash., March 6, 2012 /PRNewswire/
Leading transportation providers leverage Concur’s T&E Cloud to offer comprehensive set of booking options for corporate ground transportation
REDMOND, Wash., March 6, 2012 /PRNewswire/ — Concur (Nasdaq: CNQR), a leading provider of integrated travel and expense management services, today announced that content from leading ground transportation booking content providers GroundSpan, GroundScope, and Limos.com is now available to Concur clients directly through Concur’s travel and expense management solution. The company also announced that long-time partner RideCharge, providers of TaxiMagic, will expand access to local ground transportation in the near future through their new ground offering Sedan Magic.
Through the Concur® Connect platform, Concur now provides clients with a broader array of worldwide ground transportation options, helping them better manage their travel needs – an often difficult and time-consuming task. By partnering with these leading providers, Concur is delivering a more streamlined, automated and comprehensive set of ground booking options that allow:
- Access to global booking and reservation systems for preferred ground transportation such as sedans, limousines, vans and SUVs
- Greater control over travel and expense costs by pre-populating travel data from the booking stage to the expense reports
- Increased insight into hidden spend via real-time, paperless online reporting and monitoring
- Time and costs savings through the use of automated services which removes the requisition of an agent – a breakthrough in the automated travel industry
“We are seeing tremendous growth in the amount of travel content being provided to our clients via the Concur Connect Platform. Whether it’s ground transportation, hotels, airlines, rail, car rentals or any other provider within the T&E ecosystem, Concur’s platform uniquely enables us to deliver a richer travel booking experience to our customers,” said Barry Padgett, executive vice president of platform services at Concur. “Our clients now have the ability to more easily book in-policy chauffeured ground transportation services real-time from leading global travel systems, and have complete visibility into the resulting spend.”
Concur Connect enables customers, suppliers, content aggregators, and developers to access and extend Concur’s travel and expense cloud. Committed to supporting the travel and expense ecosystem, Concur’s platform connects travel suppliers from around the world and provides Concur clients with exclusive access to services otherwise unavailable though traditional travel programs. GroundScope, GroundSpan, Limos.com and Sedan Magic join a growing list of travel suppliers that provide Concur clients with broad access to travel inventory.
GroundScope is an independently owned business that provides a fully managed global ground transport service designed to save clients money and improve their overall service. GroundScope works with companies of all sizes to online access its leading, comprehensive selection of ground transportation products available to corporations and their travelers today. Learn more at www.groundscope.co.uk
GroundSpan is an entrepreneurial technology company driven and managed by founding developers and technologists. GroundSpan is exclusively focused on the development of applications for the automation of ground transportation bookings and expense reporting, harnessing the collective institutional knowledge of its founders and their experience. The company is committed to developing innovative, industry leading solutions for its clients and partners. Learn more at www.groundspan.com
Headquartered in San Francisco, Calif., Limos.com is the world’s largest marketplace for people to search, compare and book private car service online and on the go. Limos.com empowers leisure and business passengers by offering easy access to thousands of affordable and dependable drivers at discounts of up to 40 percent off standard rates. With exclusive search technology and in-depth customer reviews, Limos.com consistently delivers more ways to find the perfect car or limousine service for any occasion. Join the Ride Revolution www.limos.com.
About Sedan Magic
Sedan Magic is the most convenient way to book and manage sedan rides. Developed by RideCharge, Inc., makers of the award-winning Taxi Magic mobile application, Sedan Magic revolutionizes the private car service experience by providing smartphone users with the power to book available, on-demand sedans instantly from their smartphone. Sedan Magic technology provides today’s modern riders with reliable, innovative solutions to meet their local travel demands. Sedan Magic products help established sedan & limousine fleets grow their customer base, service more rides and operate more efficiently. Sedan Magic launches in New York in early 2012 and expands nationwide thereafter. Sedan Magic is a division of RideCharge, Inc., a private company based in Alexandria, Va.
Concur is a leading provider of integrated travel and expense management solutions. Concur’s easy-to-use Web-based and mobile solutions help companies and their employees control costs and save time. Concur Connect is the platform that enables the entire travel and expense ecosystem of customers, suppliers, and developers to access and extend Concur’s T&E cloud. Concur’s systems adapt to individual employee preferences and scale to meet the needs of companies from small to large. Learn more at www.concur.com.
Reprinted from PRNewswire.
Reprinted from PRWeb.
Atlanta, GA (PRWEB) March 05, 2012
ClickDimensions Marketing Automation for Microsoft Dynamics CRM receives major upgrade focused on ease of use and advanced marketing automation.
ClickDimensions, developer of the most reviewed and 5-star rated email marketing and marketing automation solution for Microsoft Dynamics CRM (as reviewed by users on Microsoft’s Dynamics Marketplace) announced today that its Spring 2012 Release is now available. The release includes the addition of an advanced nurture marketing module, a new tool to make marketing email creation accessible to all marketers and improvements to the existing web form and survey designer. Below is an overview of the major components of the new release by area:
With the release of the ClickDimensions block editor marketers no longer need to worry about HTML to build great looking marketing emails. Using simple point and click menus and wizards marketers can easily build great looking emails that render properly in any email client.
ClickDimensions has added an advanced nurture marketing module to its solution. Using simple drag-and-drop marketers can easily build nurture programs that will execute unattended to keep prospects warm while making sure sales representatives become aware when a prospect shows signs of interest.
Web Forms and Surveys
The ClickDimensions drag and drop web form and survey designer has been upgraded to include features like CAPTCHA, advanced form styling, multi-page forms and surveys, multi-column forms, advanced post form processing actions and more. The elegant drag and drop interface is inviting and accessible to marketers of all skill levels.
“Our Spring 2012 Release is all about ease of use and continued solution depth” commented ClickDimensions Chief Executive Officer John Gravely. “Our new block email editor makes marketing email creation extremely simple while our improved form and survey designer and new nurture program builder give marketers the level of functionality previously only available with legacy marketing solutions that are inherently disjointed from Microsoft CRM. By combining the features of higher end systems with a native Microsoft CRM experience we’ve made the solution choice a no-brainer for marketers who use Microsoft CRM.”
ClickDimension’s Marketing Automation for Microsoft Dynamics CRM empowers marketers to generate and qualify high quality leads while providing sales the ability to prioritize the best leads and opportunities. Providing Email Marketing, Web Tracking, Lead Scoring, Social Discovery, Campaign Tracking and Forms and Surveys ClickDimensions allows organizations to discover who is interested in their products, quantify their level of interest and take the appropriate actions. For more information about ClickDimensions visit http://www.clickdimensions.com, read our blog at http://blog.clickdimensions.com, follow us on Twitter at http://www.twitter.com/clickdimensions or email press(at)clickdimensions(dot)com.
Reprinted from PRWeb.
Reprinted from WebPT.
March 5, 2012
There are several key reasons why WebPT has grown to become the number one EMR for Physical Therapists. We have an amazing product and an outstanding customer support team.
However, our most important asset is our members!
As a company, we are fortunate to work with a community of forward thinking professionals who inspire us and give us great ideas to help make the WebPT product better. Many of the features we add to WebPT are based on member feedback and we are extremely proud of that fact. In our efforts to continue solving the everyday challenges Physical Therapists face, we are excited to announce the launch of the WebPT Integrated Billing Service.
The WebPT Integrated Billing Service is a solution for WebPT members who want to outsource their billing operations. We offer full service billing at a competitive 6.5% of total collections. Because WebPT Billing and WebPT EMR work as one system, there is never any need for double data entry. Our system has been streamlined for a hassle-free experience. Once a therapist finalizes a note, the WebPT billing team will receive the charges. Our billing team will access all of the necessary information and work all of the claims for the clinic. The final step in the process is the clinic receiving payment for their treatments. It’s really that simple. If outsourcing your billing is the right option for your physical therapy clinic, the WebPT Integrated Billing Service is a great option.
Just like all of our other features, the WebPT Billing Service was highly requested by our members. We have a team of experienced billers on staff that are well versed in billing requirements specifically for Physical Therapy clinics. In managing our billing team and processes, we placed great emphasis in providing the same quality customer service all of our members have come to expect from WebPT. Once a WebPT member signs up for the Integrated Billing Service, the clinic will be assigned to a dedicated billing representative who is available as the personal point of contact. WebPT’s onboarding specialists will hand hold you through the database setup process to make the transition from your old billing system to WebPT Billing Service as seemless and painless as possible. Billing service members will also have access to detailed dashboard reporting for full transparency.
We have waited over 6 months to officially launch this service to our member base. We began taking on WebPT members one by one as we honed our skills and documented our processes. WebPT members are accustomed to a unique level of customer service and we wanted the same to be true for our billing service. We are proud to say that we have over 60 WebPT members nationwide successfully using our Integrated Billing Service. Because we wish to maintain an extremely high level of service, we will only be accepting 10 new billing contracts per month. These contracts will be awarded on a first come first serve basis.
If you are interested in signing up for the WebPT Integrated Billing Service, please contact Sarah Brcka at 866-221-1870 ext. 606. You can also email her at billingsales@WebPT.com.
Reprinted from WebPT.