As Director of Strategic Partnerships at Vonage Business Solutions, I work closely with smart sales organizations that do a fantastic job reselling our cloud-based business VoIP phone solutions. And just like my team here at Vonage, these professionals are in the field every day speaking to business owners and learning firsthand what motivates their business decisions.
Right now, an unprecedented number of companies are discovering the business-enabling benefits of VoIP – and many are switching from their traditional, wire-based phone providers. This list outlines the top 10 reasons behind their decisions to switch:
1) A Less-expensive Phone Service
By dropping traditional phone service and switching to business VoIP, companies typically save 30% or more on their monthly phone service.* According to a recent survey by Consumer Reports, people who have purchased VoIP service are reportedly saving around $50 each month on their phone bill.
2) Affordable Local and Long Distance
With local and long distance built into the Unlimited Extension Plan price, companies save substantial money on long distance calls. Savings are also significant with Vonage Business Solutions’ International Long Distance service, with rates that are 75% lower on average than traditional carriers.**
3) Free Calling Features with Optional Advanced Features
Our business VoIP users enjoy a variety of free calling features for which they were charged extra with their traditional phone service. These features include voicemail, caller ID, call conferencing, call waiting, call forwarding and many others. With VoIP voicemail, users get the improved functionality of voicemail (for instance, the ability to call someone back directly and easily), plus they can get each voicemail emailed to them as an audio file attachment. Email can even be used to track missed calls or to call the person back – directly from the email. In short, business VoIP enables people to communicate in more ways and with more choices, while remaining cost effective and gaining efficiencies.
What many users enjoy most about their business VoIP phone service is the overall convenience. They place and receive phone calls in much the same way they did with traditional phone service. In most cases, they place calls exactly as they did with traditional phone service. Even better, companies can track their call activity, manage voicemail, view billing information, and change account information online and at their convenience, 24 hours a day, 7 days a week.
Most business VoIP providers allow users to take their VoIP service with them anywhere in the world. With high-speed Internet and a VoIP phone adapter, callers can place and accept VoIP calls from any location, at any time, at no additional charge. They can take their phone and plug it into any network in the world and it appears they are calling from their office. Vonage Business Solutions’ mobile apps for iPhone and Android also give users the flexibility to make and receive calls as if they are sitting in their office.
6) 24/7 Monitoring of Your Phone System by IT Professionals
A great advantage of using a cloud-based PBX is the constant monitoring of the phone system by professional engineers. This monitoring means that customers always have the latest features and updates uploaded to the cloud, and that any issues receive immediate attention and resolve quickly.
7) Save Money by Combining Your Phone and Data Networks
A misconception of VoIP is that it slows down Internet service by running on the same cable, which is not true. A company’s broadband Internet and ISP (Internet Service Provider) can certainly handle the slight increase in traffic. In fact, VoIP makes it easy to add extra phone lines and allows sending multiple phone calls across the IP network with no interruptions or connectivity issues.
8) Increase in Employee Productivity
With a cloud-based VoIP solution, employees now have more efficient business phone features, apps and plugins than ever. And they’re so easy to use. As a result, employees spend less time focusing on technology and more time focusing on what matters – their business.
9) Cloud-based PBX Easily Scales
An IP PBX is well equipped to face complex communication management than traditional PBXs. Particularly as a business grows and requirements change, it’s extremely easy to add services, extensions and customizations. Also, with workers getting more mobile and with physical and geographical barriers removed, innovation imposes itself. If employees are shifting to a more sophisticated way of doing business and are using smart weapons like the iPhone and Android phones, then companies should definitely be looking beyond the old wireline phone system.
10) Integration with Online Applications
Vonage Business Solutions’ Desktop application provides a number of plugins and functionality that allow the phone service to integrate with online applications – right on the users’ computer desktop. As a result, employees have more visibility and intelligence associated with every call.
In summary: There is a wealth of empowering features that business VoIP solutions are providing growth-minded businesses, many of which are simply not available from legacy phone services. With call routing, virtual receptionists, find me/follow me, caller ID, conference calling, call forwarding and more – business owners are quickly learning the great benefits that business VoIP provides. It’s no wonder so many are making the switch.
*30% savings claim is based on the average monthly recurring charge for unlimited nationwide business calling plans from leading wireline service providers. Comparison excludes promotional pricing, fees, surcharges or taxes and assumes a customer already has broadband internet service. Check your phone bill to determine the savings that would apply to you.
**75% lower rates claim is based on comparison of the per-minute rates to the top 50 markets of the top three leading wireline carriers. Rates and savings vary by country. See rate locator for current rates to numbers called.
About Jason Wernick
Jason Wernick is the Director of Strategic Partnerships at Vonage Business Solutions where he focuses on driving new channels and partnership development. He has over 20 years of experience in Business Development, Sales, Product Innovation, Product Management and Product Marketing with emerging companies as well as market leaders.
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Some sports fans have a team they follow passionately, while others just enjoy a good matchup or an exciting finish. But any fan can agree: When a team shows up a little better prepared, or they’ve got a slight competitive edge – it’s often the difference between winning and losing.
It’s no different in business. Consider the multitude of small to mid-sized businesses now using the Salesforce.com CRM tool to manage their prospects through the buying cycle. These are savvy business teams, each using Salesforce.com, and quite often competing for the same finite customer base. This is exactly when an extra business advantage comes in handy – and for more and more businesses, the Salesforce.com Plugin from Vonage Business Solutions is that advantage.
“This Plugin has generated quite a bit of buzz among our customers,” says Customer Care Representative John Reaves. “So many of them use Salesforce.com, and they really believe in the product. So when a feature like our Salesforce Plugin comes along – they’re interested.”
The Salesforce.com Plugin is a premium business phone feature, working in conjunction with Vonage’s Desktop, that displays the caller’s Salesforce.com contact record on the computer screen the moment the phone extension rings.
“This Plugin absolutely provides an advantage for Salesforce.com users,” continues Reaves. “When the caller’s record is right in front of you when you pick up the phone, you’re prepared and ready for a productive conversation. “
The Plugin eliminates the need for scribbling down notes to input in Salesforce later on, or searching your Salesforce.com database while you concentrate on the phone conversation. Instead, the customer’s record launches in real-time so you have all the details of the business relationship at the ready. If it’s a new prospect calling, you can create a new Salesforce contact, lead or account on the spot. With this Plugin, there’s no need to wait until later to leverage the full benefit of Salesforce.com.
How to Activate the Salesforce.com Plugin
Customers can get this Plugin by calling Customer Care (866-901-0242) and requesting the service. It does require a small monthly fee, and the Customer Care representative will configure the Plugin to any extensions you prefer. Since the Plugin launches from Vonage Business Solution’s free Desktop application – downloading Desktop is recommended before calling, but is not necessary.
“Downloading Desktop is easy, but we often walk customers through the download when they call,” says Reaves. “By the time we get off the phone, we’ll have the Salesforce.com Plugin configured on the customer’s Desktop, we’ll go over how easy it is to use, and we’ll complete a test call. The idea is to get them comfortable using it right away, so they can spend their time thinking about their business and not about their phone system.”
More Power from the Desktop
Reaves is passionate about the powerful Desktop application, the free app that extends the power and control of the Vonage business phone system to the user’s computer desktop.
“The latest version of our Desktop is awesome. It’s where Plugins are configured, but it’s also where individual customers can manage all the tools within their extension – to set up Call Forwarding, On Demand Call Recording, Call Monitoring and just about anything that once required access to the End User Portal. It’s a very convenient feature; in fact, a lot of our customers make all their calls from the Desktop.”
Desktop must be open for Plugins to “pop” on screen, and many customers already log into Desktop every day for the added visibility and intelligence they can access with each call. And unlike the End User Portal, once you log onto Desktop it will not time out.
Gain a winning edge with the Salesforce.com Plugin: Call Customer Care at 866-901-0242 to have it installed on your account. All customers are encouraged to install our free Desktop application, which is required to access any of the Vonage Business Solutions Plugins. If needed, the Customer Care representative will help you install Desktop when you call to request the Salesforce.com Plugin.
About Dave Morris
Dave is a content strategist and writer at Vonage Business Solutions, working with teams across the company to build communication programs that enable our customers and assist our prospects. He enjoys living in Atlanta and is an avid gardener, restaurant enthusiast and live music fan.
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