Reprinted from LCT Mag.
April 27, 2012
When Doug Anderson worked for Les Concierges, a B2B concierge service loyalty platform, he had difficulty finding ground transportation for his members. They never wanted to pay the price points of the major networks and it was hard to find local providers for where the clients travelled to or lived. He couldn’t understand why there wasn’t an easy-to-use, searchable Internet destination where one could compare and book car services as for hotels and airlines.
Then, Anderson got a call from CEO T.J. Clark, whom he’d worked with on the startup team for the travel website Hotwire.com. Clark had a lead on a business called Limos.com.
“The light bulb went off, like, ‘Ah hah!’ this is needed, this is a good idea,” Anderson says. “There wasn’t a great organization for supply or a marketing platform for suppliers based in different areas, so when the opportunity came, I knew it was a no brainer.”
Limos.com chief product officer Doug Anderson is moving the online referral service into many new avenues of virtual exposure for its 2,000+ operator clients.
Anderson, Clark, and some other Hotwire.com startup team members took over Limos.com in 2008 and began building the world’s largest online marketplace for chauffeured car service.
Limos.com now has more than 2,000 service providers in more than 15,000 cities worldwide. Chauffeured transportation companies are rated from three-star to five-star elite so consumers can expect the service level they’ll receive. Client feedback on the site can make a company move up or down in rating.
“We’re trying to help consumers understand that there are different service classes, like hotels, and these lead to a variety of price points,” Anderson says. “Car service and hotels are not commodity items. There’s a major difference between Days Inn and the Ritz-Carlton, and a difference between riding in a black car in New York and a luxury car in Chicago, and we want people to understand that.”
The company has several major innovations in the works that will create more opportunities for the chauffeured transportation industry, including opening up new ways for operators to do business with Limos.com that are non-lead based.
“It’s our mission to be the largest online marketing platform for local providers, and I believe 2012 will be the Year of the Local Operator,” Anderson says. “Two billion people around the world use the Internet and 97% of them use it to research local service. We want to promote the brands of local providers and generate more business for everyone.”
One way Limos.com helps local operators is through its mobile app V.2, which will be launching in its beta form in San Francisco by April 30. The app will retain the original features from the first version but will include a new on-demand service option so clients can book a ride and get picked up within 15-20 minutes of the reservation. On-demand service will still be pre-arranged by definition, but it shortens the time window that it takes to pre-arrange a ride.
“There’s no question that a good number of suppliers in every market want to provide [on-demand] service to their consumers,” Anderson says. “Every fleet has downtime and they want to keep their cars busier.”
Limos.com is developing and expanding its open API (Application Programming Interface) so its corporate travel partners, such as Delta, Marriott and Amtrak, are able to use the platform to connect their customers and travelers with the companies on Limos.com. “Just between our two recent partnerships with Concur and Orbitz for Business, there are over 12,000 businesses that we’re in the process of converting into Limos.com users,” Anderson says. “We’re helping our local providers get matched up with businesses and get their accounts. If you look at Orbitz, you won’t see the Limos.com name anywhere. It’s the actual brands of our operators that are on there.”
Working with local operators and helping them build their own business through the platform is at the core of Limos.com’s success. Its relationships with local operators and corporate partnerships present an opportunity to grow the industry again overall, Anderson says, as more consumers — retail, leisure and corporate — start to see the benefit of accessibility to local chauffeured vehicle service.
Reprinted from LCT Mag.
Reprinted from PR Web.
Atlanta, Georgia (PRWeb) April 24, 2012
Business VoIP Provider’s Plug-In Developed to Support Marketing Automation and Customer Support
Vocalocity, the fastest-growing provider of voice over IP (VoIP) phone service for small- and medium-sized businesses, announced a new technology integration with SugarCRM, the world’s fastest-growing customer relationship management (CRM) company. The announcement was made at SugarCRM’s 6th annual SugarCon event, an annual customer, user and partner conference being held April 23-26, 2012 at The Palace Hotel in San Francisco, California.
This unique integration matches an incoming or outgoing call through any Vocalocity phone with data in a customer’s SugarCRM system to automatically track call history and display critical information.
“Our Vocalocity Desktop application equips users with business-class tools to better communicate with callers. With our SugarCRM integration, our customers will be able to more efficiently connect to client or prospect data to build relationships and close sales,” said Jonathan Alexander, vice president of engineering at Vocalocity. “Our partnership with SugarCRM has allowed us to deliver a critical time-saving utility to growing companies, and makes the already easy-to-use SugarCRM system even more fluid.”
“Vocalocity’s focus is on delivering a hosted phone solution to help growing businesses realize their potential, and we are glad to be aligned with a company dedicated to workplace efficiency and cloud-based, business-class products,” said Clint Oram, CTO, VP of product strategy and co-founder of SugarCRM. “Our mission is to empower organizations to gain and retain customers through efficiency, and the SugarCRM and Vocalocity Desktop integration enables users to collect the right data with each phone call, furthering the customer experience and driving productivity.”
This integrated solution supports the mission of small call centers, telesales, and customer support teams by combining the contact management features of SugarCRM with the call center features of Vocalocity. The business VoIP plug-in is compatible with Windows and Mac operating systems, and is available immediately. To learn more about the SugarCRM integration, visit http://www.vocalocity.com/SugarCRM.
Vocalocity is a cloud-based business phone provider with services and support especially tuned to help small businesses grow. Vocalocity ensures higher quality conversations through proprietary technology that differentiates its service from traditional VoIP providers. With cloud-based connectivity, businesses can work from anywhere while enjoying features that deliver large enterprise visibility and functionality. Vocalocity serves nearly 15,000 customers through U.S.-based call centers and provides features at half the traditional costs while never requiring a contract. The privately held company is based in Atlanta and was founded in 2007. For more information, visit http://www.vocalocity.com.
SugarCRM makes CRM simple. As the world’s fastest growing customer relationship management (CRM) company, SugarCRM applications have been downloaded more than ten million times and currently serve over 1,000,000 end users in 192 countries. Over 7,000 organizations have chosen SugarCRM’s On-Site and Cloud Computing services over proprietary alternatives. SugarCRM has been recognized for its customer success and product innovation by CRM Magazine, InfoWorld and Customer Interaction Solutions.
Reprinted from PR Web.
ClickDimensions Hosts Global Web Event: Dynamics CRM Marketing Ideas Workshop: 7 Tools and Tactics for Today’s Marketer
Reprinted from PRWeb.
Atlanta, GA (PRWeb) April 16, 2012
Microsoft Dynamics CRM Marketing Automation vendor will share ideas, tools and tactics for successful marketing with Microsoft Dynamics CRM
ClickDimensions, developer of the most reviewed and 5-star rated email marketing and marketing automation solution for Microsoft Dynamics CRM (as reviewed by users on Microsoft’s Dynamics Marketplace) announced today that it will host the web event “Dynamics CRM Marketing Ideas Workshop: 7 Tools and Tactics for Today’s Marketer” on April 26, 2012 at various times to accommodate an international audience. Registration for the event can be found at http://www.clickdimensions.com/ideas/
In this web event ClickDimensions CEO and Chief Marketing Officer John Gravely will cover a variety of lead generation ideas and their execution including:
- Social targeting and the importance of Facebook, LinkedIn, Twitter and the hottest new social property Pinterest
- Content marketing and how ClickDimensions used this key technique to generate over 2,000 leads in under three months
- Newsletter list building, newsletter execution and measurement
- Nurture marketing to put your prospects on auto-pilot until they are sales ready
- Easy to implement automation and more automation to make all of your key sales and marketing resources more effective
- Thoughts on product positioning and examples of turning positioning liabilities into assets
- Brand reinforcement through retargeting (a.k.a. remarketing)
The event will be held at 8am, 11am, 2pm and 6pm Eastern Standard Time (GMT-5) on April 26. It is targeted at marketers who use Microsoft Dynamics CRM in their organizations.
“ClickDimensions is committed to providing high quality marketing content to all marketers using Microsoft Dynamics CRM” stated ClickDimensions CEO and Chief Marketing Officer John Gravely. “Our organization is unique in that we are the only marketing automation vendor dedicated 100% to the Microsoft Dynamics CRM platform. This gives us the ideal vantage point from which to see what marketers are doing and then share that information with our community.”
ClickDimension’s Marketing Automation for Microsoft Dynamics CRM empowers marketers to generate and qualify high quality leads while providing sales the ability to prioritize the best leads and opportunities. Providing Email Marketing, Web Tracking, Lead Scoring, Nurture Marketing, Social Discovery, Campaign Tracking and Forms and Surveys ClickDimensions allows organizations to discover who is interested in their products, quantify their level of interest and take the appropriate actions. For more information about ClickDimensions visit http://www.clickdimensions.com, read our blog at http://blog.clickdimensions.com, follow us on Twitter at http://www.twitter.com/clickdimensions or email press(at)clickdimensions(dot)com
Reprinted from PRWeb.
Reprinted from PR Web.
Atlanta, Georgia (PRWeb) April 12, 2012
Partner Training Certification to Strengthen Knowledge of Leading Cloud VoIP Resellers
Vocalocity, the preferred vendor of business VoIP service for over 100,000 users, today announced that it has launched its Vocalocity University Partner Training Certification. This online training series was developed to serve Vocalocity’s resellers by standardizing knowledge about the cloud PBX provider’s products, features, and service offerings.
“The hosted VoIP space is red hot these days, creating a great market opportunity for all of us,” said Vocalocity CEO, Wain Kellum. “We wanted to do more than provide the best service in the industry. We wanted to help our partners be very successful in their efforts to build a recurring revenue annuity. Investing in technology to help our partners sell our industry-leading service is one of the very best things that we could do.”
In addition to information about new features and recently released apps like Vocalocity Mobile for iPhone and Android, partners will learn answers to business VoIP customers’ frequently asked questions and have access to an overview of the new Vocalocity Quote Tool.
Effective immediately, Vocalocity’s business VoIP resellers can log in to a secure portal to access a series of short but informative training lessons and course exams. Resellers have thirty days to complete the thirteen self-paced modules.
Upon completion of the Vocalocity University Partner Training Certification, resellers will receive a unique certificate and email signature logo to show their customers that they are committed to customer service and knowledgeable about Vocalocity’s product and features.
To learn more about cloud VoIP, the Vocalocity Partner Program or to sign up to become a certified reseller, visit http://www.vocalocity.com/partner.
Vocalocity is the fastest-growing small business VoIP provider with services and support especially tuned to help small businesses grow. Vocalocity ensures higher quality conversations through proprietary technology that differentiates its service from traditional VoIP providers. With cloud-based connectivity, businesses can work from anywhere while enjoying features that deliver large enterprise visibility and functionality. Vocalocity serves nearly 15,000 customers through its U.S.-based call center and provides features at half the traditional costs while never requiring a contract. The privately held company was founded in 2007, is based in Atlanta, Georgia, and merged with Aptela in 2011. For more information, visit http://www.vocalocity.com/.
Reprinted from PR Web.
Reprinted from Business Wire.
Phoenix (Business Wire) March 03, 2012
PHOENIX–(BUSINESS WIRE)–WebPT, developer of cloud-based software that makes clinics more efficient, now offers a Revenue Cycle Management service in addition to its industry-leading EHR system for physical therapists. Leveraging a team of deeply experienced billing specialists, WebPT is now offering a complete, turnkey solution to make billing and collections more efficient.
Electronic documentation of billable services and demographics will flow directly from the WebPT EHR system to a dedicated billing team, which will handle claims processing, reimbursement management and accounts receivable. This enables physical therapists to focus on patient care instead of back office billing. It also improves front office efficiency and saves time with the elimination of data double entry.
“We’re expanding the WebPT solution to help clinic owners become successful in all areas of their practice,” says Paul Winandy, CEO of WebPT. “Faced with declining reimbursements, it’s critical for therapists to get paid promptly and accurately for every service they provide. Our dedicated team of expert billing specialists makes sure that happens with our new ‘white glove’ billing service.”
WebPT has an impressive 95 percent first-pass claim acceptance record, resulting in an accelerated reimbursement process. Supported by the same premium level of customer service that WebPT members are familiar with, all billing and insurance filing needs are handled domestically with no automated phone systems or overseas staff.
Using WebPT’s integrated billing service is like having a dedicated expert employee on staff. Tasks such as posting and reconciling payments, and investigating, correcting and appealing insurance denials are all performed with WebPT’s all-in-one solution. Also available is real-time, 24/7 access to billing and claim information, which can be accessed from any computer, tablet, or Web-ready device. Customers are given access to a robust dashboard that will provide daily, weekly and monthly reports for their review. The dashboard will give insight into account aging, revenue per visit, payer mix and more, to help provide a deeper understanding into the cash flow of their clinic.
“WebPT’s billing experts are so accessible and knowledgeable of my clinic, that I feel like they are part of my staff, I know exactly who is handling my account, and appreciate never being handed off to a third party or offshore team,” says Zach Sutton, DPT, MS, OCS of McMinnville Physical Therapy. “The prompt service and communication WebPT provides has helped my clinic identify small errors that get claims rejected, and they fight for every dollar we can. As an integral part of my clinic’s success, WebPT handles important tasks which allow me the freedom to spend my time on treating my patients and growing my practice.”
More information on the WebPT Billing Service visit: http://www.webpt.com/features/billing
WebPT, Inc. is the fastest-growing Web-based EHR for Physical Therapists. It is the easiest, most affordable, and most complete solution for private practice physical therapy clinics on the market today. WebPT ensures compliance, security, and efficiency while providing a truly mobile solution that meets the needs of today’s PT. More information can be found at http://www.webpt.com.
Follow WebPT on Twitter: twitter.com/webpt
Aly Saxe, 602-690-0618
Reprinted from Business Wire.